Digital Transformation

The action to foundationally change the current operating model, culture and/or customer experience -or creating a brand new business- through the strategic use of IT.

Digital Strategy

Alignment

Digital Transformation goes way beyond just technology. Digital Transformation is all about leveraging technology to achieve business goals and to generate superior value by transforming the business operating model (i.e., business processes, organization, governance, tools and, ecosystems).​

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Blueprinting

An effective Digital Transformation requires an Architecture Design where the corporate strategy, the business processes, the information and, the multiple technology layers converge into Digital Business Transformation Blueprints.

Capabilities

By identifying current and future Business and IT Capabilities, their maturity levels and, by defining action plans (list of initiatives) to take them to the expected end state, companies can respond to two fundamental questions:

Valuation & Prioritization

After having identified all necessary initiatives to develop the new capabilities, it is imperative to assess their Cost-Benefit ratio individually, as well as their interdependencies. This exercise will lead to defining the sequence in which each and every initiative in the Digital Business Transformation program should be executed.

Digital Enablement

Taking advantage of technologies such as Robotic & Intelligent Automation, Business Process Orchestration Platforms, and Cloud, results in opportunities to maximize productivity, cost efficiency, and ubiquitous business continuity.

  • The Robotic & Intelligent Automation services cover process automation opportunity assessment, design and implementation of business solutions based on technologies such as, RPA, Chatbot/Virtual agent, OCR/ICR, NLP and/or Machine Learning to digitally emulate human task execution, communication, interpretation, and decision making.

  • Business Process Orchestration Platforms and Cloud services include Cloud Adoption Strategy as well as Customer Journey design and implementation in technologies.

Related Topics: Contact Center Optimization; Shared Services Center; Customer Experience

Digital Continuum

Results Management Office

A Results Management Office of a Digital Business Transformation program - as well as a traditional Program Management Office- monitors and measures progress, time, quality, and costs; identifies and mitigates risks; manages communication; defines governance principles among stakeholders; provides guidance and management tools.

What a Results Management Office does on top of that, is:

  • Assures that spend on initiatives is generating business value

  • Assures that the initiatives support business and IT visión, and adhere to business case

  • Sets the correct program direction and provides processes, tools, and leading practices to assure that the program is positioned to deliver expected outcomes

  • Assesses the current state of initiatives relative to market conditions, assures that the initiative is continuously relevant, and identifies areas of focus or change required to respond to shifting competitive landscapes

  • Validates the readiness of the organization to acept and make most efficient use of initiative outcomes

Related Topics: Results Management Office

Strategic Management

A Digital Business Transformation program assumes a large number of initiatives competing among them –and with an even larger number of initiatives from other programs- for priority and resources. Thus, becoming part of a vast portfolio of initiatives with potential for redundancy, conflict and, confusion.

Strategic Management takes care of two important aspects to effectively manage (and prevent) potential conflicts that may jeopardize the Digital Continuum of the organization:

  • Strategic Project Portfolio Management. Defines, implements and manages clear criteria, processes, governance and, metrics to optimize the Digital -or Corporate- project portfolio. It centers the attention on continuously measuring the impact and contribution levels of each and every initiative to the corporate goals.

  • Strategic Spend Management. Helps companies defining the right mix of Strategic Investments and Operating Expenses in IT in 4 categories to best support the Digital Continuum.​

Related Topics: Project Portfolio Management; Strategic Spend Management

Industries

Our industry experience:

Consumer Packaged Goods.

We help clients deal/overcome challenges in the Manufacturing and Retail sectors. ​

  • CPG Manufacturers face multiple challenges throughout their supply chains. From demand planning to last-mile logistics. In Mexico, there is the need for differentiated practices to serve the traditional channel (Mom & Pops) and the modern channel. Disintermediation (Direct Online Sales) is also a priority among a vast number of companies in this sector.

  • Digital Transformation in CPG oftentimes calls for solutions like: Digital Supply Chain Management, Customer Experience Optimization, Omnichannel Strategy, Sales Force Management and, Business Process Orchestration.

  • COVID-19 has forced Brick & Mortar Retail players to rethink their business models and to accelerate the implementation/evolution of their Online Sales capabilities. Aside from a mere need for survival, there is opportunity to improve profitability by optimizing Real Estate, Store Operations, Merchandising, Replenishment and, Home Delivery.

Telecommunications, Media & Entertainment.

Pursuing/managing masive subscription acquisitions though different channels (e.g., stores, call center, web, kiosks, etc.) while effectively processing backoffice operations for credit scoring and fraud prevention is a continuous challenge in the industry. Doing it right, doing it fast and doing it at an optimal cost is crucial in a highly competitive market.​

On the other hand, retaining the existing base of subscriptors calls for understanding and anticipating customer preference, lifetime value and customer retention cost. Very important as well is to be able to spot in a timely matter atypical behaviors that may result in customer churn. This valuable information along with a well defined strategy for retention, allows organizations to make the more educated decisions on the course of action that best suits customers and the company.

How to make a difference in Triple/Quadruple Play sector where the competition is ferocious? Creating new Revenue Streams while getting to better know your customers. These are some of the relevant business challenges IXNEC Digital & Management Consulting helps their clients to overcome.

Financial Services

Banks and Insurance companies alike, seek to offer the best digital channels for customers to acquire and manage their financial products and services. Some of the challenges they face include: ​

  • Achieving an efficient integration between transactional systems (legacies) and the newest technologies for Customer Experience, Advanced Analytics and, Omnichannel capabilities.

  • Migrating their databases to No-SQL technology and data streaming tools in order to be able to process and analyze in real time concurrent Terabytes flowing through a myriad of digital channels.

  • Taking advantage of Chatbot/Virtual Agent capabilities in order to reduce costs and to create a superior customer experience.

  • Incorporating Artificial Intelligence to analize and recommend customized products or services; to prevent fraud and; to be able to manage complex inquiries/requests through digital channels 7x24.

  • Automating backoffice processes in order to increase productivity and to reduce costs.

Contact Us

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Carrers: candidatos@ixnec.mx

Contact: contacto@ixnec.mx
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About us

IXNEC Management Consulting S.A. de C.V. is a Mexico-based Digital Strategy and Transformation Consulting firm, focused on designing and implementing innovative business solutions that leverage information technology to enable companies’ Business Strategy.​

Our Mision is to help our Clients to succed and thrive through the definition and implementation of an ad-hoc vision of Business Digital Transformation that maximizes strategic business outcomes. ​

Our team combines professionals with +25 years of consulting experience, generating value to the C-Suite of Fortune 500, Dow 30 & 500 de Expansión companies; with the fresh and pragmatic view of young IT experts. This mix allows us to design and implement unique scalable IT-supported solutions to address specific business issues of our Clients.