Digital Strategy


Digital Transformation goes way beyond just technology. Digital Transformation is all about leveraging technology to achieve business goals and to generate superior value by transforming the business operating model (i.e., business processes, organization, governance, tools and, ecosystems).​

Either, the goal is to diversify the business, to optimize customer experience or to maximize the operating margin, the Alignment component allows to identify or confirm the business imperatives and vision that will dictate the ad-hoc milestones and path to a successful Digital Transformation.


An effective Digital Transformation requires an Architecture Design where the corporate strategy, the business processes, the information and, the multiple technology layers converge into Digital Business Transformation Blueprints.

​By Blueprintring the Digital Business Transformation, companies get a clear picture of how the business processes, the organization, and the technology will leverage the business’ strategic imperatives; as well as, how new and legacy technologies will co-exist and interact to produce the expected business outcomes.


By identifying current and future Business and IT Capabilities, their maturity levels and, by defining action plans (list of initiatives) to take them to the expected end state, companies can respond to two fundamental questions:

  • How does the Digital Operating Model should look like in order to effectively Organize and Execute the tasks, processes and goals of the Digital Business Transformation?
  • What kind of Ecosystem is required to effectively deliver all the resulting services in the Digitally Transformed Business?

Valuation & Prioritization

After having identified all necessary initiatives to develop the new capabilities, it is imperative to assess their Cost-Benefit ratio individually, as well as their interdependencies. This exercise will lead to defining the sequence in which each and every initiative in the Digital Business Transformation program should be executed.

  • The outcome of these activities provides the input to the financial and resource planning proceses that feed the benefit realization plan.​
  • Valuation measures the Cost-Benefit ratio from a quantitative perspective and, documents all qualitative impact of each and every initiative within the Digital Business Transformation program. It also validates the value levers each initiative activates.
  • Priorization defines the Digital Business Transformation Roadmap, based on criteria that privilege the fastest –and largest- realization of the benefits identified.​​

Digital Enablement

Taking advantage of technologies such as Robotic & Intelligent Automation, Business Process Orchestration Platforms, and Cloud, results in opportunities to maximize productivity, cost efficiency, and ubiquitous business continuity.

  • The Robotic & Intelligent Automation services cover process automation opportunity assessment, design and implementation of business solutions based on technologies such as, RPA, Chatbot/Virtual agent, OCR/ICR, NLP and/or Machine Learning to digitally emulate human task execution, communication, interpretation, and decision making.

  • Business Process Orchestration Platforms and Cloud services include Cloud Adoption Strategy as well as Customer Journey design and implementation in technologies.

Digital Continuum

Results Management Office

A Results Management Office of a Digital Business Transformation program - as well as a traditional Program Management Office- monitors and measures progress, time, quality, and costs; identifies and mitigates risks; manages communication; defines governance principles among stakeholders; provides guidance and management tools.

What a Results Management Office does on top of that, is:
  • Assures that spend on initiatives is generating business value

  • Assures that the initiatives support business and IT visión, and adhere to business case

  • Sets the correct program direction and provides processes, tools, and leading practices to assure that the program is positioned to deliver expected outcomes

  • Assesses the current state of initiatives relative to market conditions, assures that the initiative is continuously relevant, and identifies areas of focus or change required to respond to shifting competitive landscapes

  • Validates the readiness of the organization to acept and make most efficient use of initiative outcomes

Related Topics: Results Management Office

Strategic Management

A Digital Business Transformation program assumes a large number of initiatives competing among them –and with an even larger number of initiatives from other programs- for priority and resources. Thus, becoming part of a vast portfolio of initiatives with potential for redundancy, conflict and, confusion.

Strategic Management takes care of two important aspects to effectively manage (and prevent) potential conflicts that may jeopardize the Digital Continuum of the organization:
  • Strategic Project Portfolio Management. Defines, implements and manages clear criteria, processes, governance and, metrics to optimize the Digital -or Corporate- project portfolio. It centers the attention on continuously measuring the impact and contribution levels of each and every initiative to the corporate goals.

  • Strategic Spend Management. Helps companies defining the right mix of Strategic Investments and Operating Expenses in IT in 4 categories to best support the Digital Continuum.​

Related Topics: Project Portfolio Management; Strategic Spend Management